Effective communicators know how to engage a listener and eliminate communication distortion. This workshop introduces the mindset and techniques of better listening and speaking styles that make clear and concise communication simple. Additionally, learn how non-verbal cues provide gateways to better understanding.

We have all the “raw skills” we need to communicate, but most people use them out of sequence. The 4 ACES™ process sequences the communication path so we understand the other person’s perspectives before we share our own, saving time and eliminating misunderstandings.

• Understand communication patterns
• Demonstrate dynamic listening skills
• Apply The 4 ACES™ of Communication
• Use questioning styles to elicit thoughts and feelings
• Clarify vague language and verbal “loopholes”
• Explain your position tactfully in terms of others’ interests
• Use vocal variety and body language to supplement your message
• Apply these skills in person and on the telephone

Course length: 4 hours / One-day / Two-day

Coaching is often a priority when employees demonstrate poor performance. This workshop provides a language and a process identifying performance gaps as well as methods for cultivating people from good to great. The result is an increase in productivity and overall job satisfaction.

Learn to implement practices that promote buy-in from employees with an action plan that creates improved performance quickly. The workshop addresses:

• Providing constructive feedback
• Learn to distinguish between "knowing vs. doing" issues
• Apply the 4 ACES™ of Communication to guide dialogue
• Practice dynamic listening skills
• Assess improvement ideas with employee "ownership"
• Use the "discovery" method of identifying solutions
• Recognize opportunities in the context of employee strengths
• Create an action plan that focuses managers and employees on results

Course length: 4 hours / One-day

Take a balanced approach to increasing productivity. Change your choices and your perceptions, not the number of hours you work. Productivity is a state of mind: your attitude affects your ambition and your ability to focus. This workshop introduces the mindset and process of sustained increases in productivity.

Begin your days with a flexible strategy that enables you to leverage pockets of time, delegate effectively, and adapt to urgencies during the day. Learn to distinguish between "structure and clutter" and focus on the vital, not the trivial. Apply these skills at home and at the office.

• Manage multiple priorities
• Supervise others
• Better control and influence daily events
• Apply different planning strategies
• Prevent "fires" and urgencies
• Be efficient and effective
• Use our MOST Formula™ to guide decisions
• Adapt to changes and obstacles to productivity
• Perform flawless follow-up
• Set and manage goals
• Apply these skills to paper or software-based planning tools

This workshop introduces the psychology and process of designing, developing, and delivering effective presentations. This interactive workshop details how to prepare presentation content and manage its delivery to different audiences. Additionally, it focuses on how planning and preparing all related presentation details enable presenters to deliver more effective presentations with less anxiety.

We are judged not by what we say, but by how we say it. Learn to present your great ideas effectively and inspire any audience.

Topics include:

• Preventing presentation fears and phobias
• How to lead audiences and create instant rapport
• Use our 3D Process™ designing, developing and delivering presentations
• Write an effective introduction and a close that have impact
• Incorporate the tools of the trade: PowerPoint, flipcharts, DVD
• Apply appropriate body language
• Use words that compel, not repel, your audience
• Facilitate questions and comments professionally
• How to adapt to surprise situations
• Video taping, feedback and coaching (optional)

Course length: 4 hours / One day / Two days

Coming Soon.

is workshop addresses how to first assess prospect and customer needs, and then make effective product presentations or write proposals based on their expressed criteria. Use a communication process for identifying customer buying motives, selection criteria and presenting your products with The 4 ACES™ of Selling. Why do many sales opportunities flop? Because people tell prospects about their product rather than ask good questions and then make a customer-centered presentation.

This workshop teaches an effective process for prospecting, follow-up, and selling (verbal and written proposals) for sales professionals at all levels of experience.

The 4 ACES™ of Selling enables you

• Qualify customer scenarios and timing issues
• Build value propositions
• Use interest-generating statements
• Identify "power statements" that distinguish your product
• Diagnose customer motives and concerns
• Use our diagnostic and follow-up questioning techniques
• Present your product in the context of customer motives
• Deliver a sales consultation, not a confrontation
• Establish next steps and clarify action items

Course length: One day / Two days

Build great relationships with customers through planning and communication techniques. Learn to address issues that are within your circle of influence an involve others when appropriate.

Why do Starbucks, LEXUS, and The Ritz Carlton thrive in their respective, highly competitive industries? They understand the psychology of customer care that not only satisfies customers, but WOWS them, and makes them champions of their brand.

Your advertising and marketing makes a promise to prospective clients. Do your employees consistently deliver on that promise? Learn how to consistently "over-deliver" on customer expectations.

• Understand the value of retaining and WOW-ing existing customers
• Understand why internal customers should receive the same service gestures
• Use a value-based approach to customer handling
• Communicate with "language tracks" that demonstrate professionalism
• Utilize a customer phone service that opens doors to live business
• Learn to handle difficult situations and customer concerns
• Evaluate your cost of recruitment and keeping a customer
• Use our F.O.C.U.S. Model to strive for exceptional service
• Anticipate and deliver on unexpressed customer needs and wants
• Make time for customer follow-up and WOW-factor activities
• Model your "model" after America's best brands

Course Length: 4 hours / One Day

Coming Soon.

Meetings are the most expensive and time-consuming part of week. Nothing is more draining than a poorly planned meeting that runs overtime. Besides the hourly cost of attending a meeting, there are the psychological effects of falling behind on tasks and experiencing the opportunity costs of time traveling to and attending a meeting.

Learn to:

• Schedule and run mission-driven meetings
• Use our 4 ACES™ process for improved communication
• Replace the "standing meeting" with other methods of communication
• Guide conversations without controlling people
• Use tested tools and techniques to foster productive meetings
• Run creative, mission-driven, or information-gathering meetings
• Establish participants "before, during, and after" responsibilities
• Use a repeatable process for attending fewer and more productive meetings.

Course Length: 4 hours

The key to productivity is assembling a team of individuals who are focused on common goals, and follow a communication process that ensures results. This workshop helps teams identify goals and then facilitates discussion that identifies strategies and tactics for their completion. The result: each team member has a clear set of functions, roles and goals to follow.

Topics include:

Coming Soon.